Next-Generation Digital Payment Methods


The use of next-generation digital payment methods—such as mobile payments and contactless payments—has grown rapidly during the COVID-19 pandemic. However, their full potential is far from being realized. Students are asked to discuss how the emerging generation of digital payment methods differs from the preceding generation and to assess the benefits of advanced digital payment methods. Students can also discuss potential barriers consumers have to adopting next-generation digital payment methods and can generate recommendations for financial services firms or policymakers that wish to promote adoption among consumers.

This case was prepared for inclusion in SAGE Business Cases primarily as a basis for classroom discussion or self-study, and is not meant to illustrate either effective or ineffective management styles. Nothing herein shall be deemed to be an endorsement of any kind. This case is for scholarly, educational, or personal use only within your university, and cannot be forwarded outside the university or used for other commercial purposes.

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