Leadership and Organizational Crisis at Yes Bank

Abstract

The case deals with the governance crisis created in Yes Bank, the fourth-largest private sector bank in India. The crisis in the bank became clear after the Reserve Bank of India (RBI) imposed a moratorium on its operations. This led to concern and fear for millions of customers of the bank. The RBI was criticized for its regulatory failure to anticipate or even predict the crisis brewing in the bank during its annual audit process. The government of India was also criticized for inaction, leading to a trust deficit in Indian banking both within the country and abroad. This case examines the role played by CEO Rana Kapoor in the crisis that occurred in the bank.

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