Is There a Prescription for Strategic IT Decisions?

Abstract

Strategic IT decisions are complex and critical since they significantly influence an organisation’s growth and long-term survival. This case provides insights into the key factors that influenced the strategic IT decision-making process at a major Australian pharmaceutical company (PHARMA). A decision was made under pressure to upgrade the existing enterprise resource planning system at PHARMA in order to meet an increased need for demand forecasting and planning. The implications of strategic IT decision-making theory and practice are discussed in relation to this case study.

This case was prepared for inclusion in Sage Business Cases primarily as a basis for classroom discussion or self-study, and is not meant to illustrate either effective or ineffective management styles. Nothing herein shall be deemed to be an endorsement of any kind. This case is for scholarly, educational, or personal use only within your university, and cannot be forwarded outside the university or used for other commercial purposes.

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