Improving Wait Times at the Cambridge University Hospitals’ Accident & Emergency Department

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This case describes the impact of the National Health Service’s wait-time target on the performance of Cambridge University Hospitals. The target stipulates that 95 percent of patients presenting to the Accident & Emergency department should be discharged within four hours of arrival. – The case describes the arc of a patient’s journey from arrival to discharge, the way that each patient’s encounter is documented in the electronic medical record, and the hospital’s approach to improving performance on this target.

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