“I Just Can’t Work With Her:” Team Conflict in the Northeast Sales Division


Conflict on the northeast sales division team has reached a boiling point. One team member is accused of aggressive and mean-spirited behavior, while another is accused of deliberately putting barriers in the way of other team members. The team leader struggles to keep the team working effectively in a high stress environment. Students are presented with the perspective of each member of the team, as well as the team leader, and they are invited to examine the personal and organizational dynamics as they design a path to resolve this conflict.

This case was prepared for inclusion in SAGE Business Cases primarily as a basis for classroom discussion or self-study, and is not meant to illustrate either effective or ineffective management styles. Nothing herein shall be deemed to be an endorsement of any kind. This case is for scholarly, educational, or personal use only within your university, and cannot be forwarded outside the university or used for other commercial purposes.

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