Case
Teaching Notes
Abstract
Conflict on the northeast sales division team has reached a boiling point. One team member is accused of aggressive and mean-spirited behavior, while another is accused of deliberately putting barriers in the way of other team members. The team leader struggles to keep the team working effectively in a high stress environment. Students are presented with the perspective of each member of the team, as well as the team leader, and they are invited to examine the personal and organizational dynamics as they design a path to resolve this conflict.
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