Hewlett-Packard Company: Managing Product End of Life

Hewlett-Packard Company: Managing Product End of Life

  • Case
  • Teaching Notes
  • Supplementary Resources
Abstract

Hewlett-Packard Company, a computer manufacturer, finds that its obsolescence charges are significant and growing. This case presents a specific end-of-life task that arises when a supplier discontinues production of a part used by HP’s production forcing a “life-time buy.” This lifetime buy is set in the backdrop of various other issues that arise at product end of life. The case presents end-of-life issues from the perspective of various players in the organization, presenting the contradictory and conflicting objectives that arise in the management of the problem

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