Creating a Gender-Neutral Environment in the Hospitality Industry Through Growth and Understanding


This case study presents three scenarios in regards to discrimination, work policies, and support for transgender individuals. The scenarios look into what is the appropriate response or actions that should be taken when management, fellow employees, or other customers show discrimination or disrespect towards transgender people. The goal of this case study is to generate discussion around HR policies and management practices in regards to transgender employees and customers. Through each story provided, students will be able to discuss internal and external practices surrounding employee relations and morale, employee bias, and customer relations. The focus is placed on how both employee and manager actions are handling this current, hot button topic in the workplace.

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