Focal Point Solutions

  • Supplementary Resources


Focal Point Solutions is in the business of providing information technology outsourcing solutions. It targets businesses in the small to medium enterprise (SME) segment, defined as companies with between 20 and 100 employees. Yet, despite its success with the technology, the company is finding the SME segment to be too costly to serve. Even though sales are growing, economy of scale has not been realized. The executive management is tossing around ideas for change, so that it can bring the company to greater profitability. Can Focal Point Solutions successfully re-position itself as being unique? The company cannot afford to waver on its strategic direction. If a change needs to be made, it needs to be made soon.

You are not authorized to view Teaching Notes. Please contact your librarian for access or sign in to your existing instructor profile.
locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles