This case looks at leadership instability at Corvallis Crisis Line (CCL) and how it has affected the organization’s ability to support and maintain a strong volunteer base. The CCL depends on volunteers to operate the 24/7 crisis intervention phone line and, over the course of the past four years, has experienced a series of weak leadership that caused a deterioration of its organizational culture and an unstable support network for volunteers. During the time frame from 2013–2017, CCL experienced a major change in its Board of Directors and cycled through three different leaders (with coinciding changes in the position title). Currently, CCL is operating without a staff lead and the Board President is, in a volunteer capacity, taking on the responsibilities an Executive Director or Manager would hold.
Essential Services at Risk: How Can the Corvallis Crisis Line Survive? (A)
- Author: &
- Publisher:University of Washington, Evans School of Public Policy & Governance
- Publication year:2017
- Online pub date:
- Discipline: Organization Studies, Organizational Culture, Health Care Management
- Contains:Teaching Notes
- Length:2,049 words
Region:Northern AmericaCountry:United States of AmericaState:OregonOrganization:Corvallis Crisis LineOrganization Size:Originally Published In:2017). Essential Services at Risk: How Can Corvallis Crisis Line Survive? (A). Seattle, WA: Evans School of Public Policy & Governance, University of Washington, & (Type:Online ISBN:9781526478900Copyright: © 2017, The Electronic Hallway, Evans School of Public Policy & Governance, University of Washington. All rights reserved.