Identifying Emotional Intelligence in Job Candidates: Creating an Inventory of Interview Questions

Abstract

Through the story of the Quality Improvement and Innovation Team at The Family Vine, who are looking to hire a new member, this case lays down the foundations of emotional intelligence (EI). Companies tend to hire for intelligence quotient (IQ) instead of EI, but struggle to assess EI when hiring. Yet people who can manage their emotions are better workers and leaders. Companies need intelligent, experienced people who are change savvy, can understand and motivate others, and can manage the emotions of teams and themselves. The case challenges students to act as a hiring team that can develop an inventory of questions to determine if a job candidate has strong levels of EI.