Case
Teaching Notes
Supplementary Resources
Abstract
This case describes a situation in which Malkit Singh Bal (Bal), partner of Bal Roadlines, shares with Mr. Ghura, who was about to be hired as consultant for Bal Roadlines, the rise in fraud and crime by the fleet drivers and asks him to help solve the problem. The purpose of this case is to provide an opportunity to the participants of an MBA or Management Executive Education Programme to step into the shoes of Ghura, a consultant, to explore the options, and to select the best possible option to offer a solution to Bal. The context for this involvement is the rise in fleet driver fraud and crime.
This case was prepared for inclusion in Sage Business Cases primarily as a basis for classroom discussion or self-study, and is not meant to illustrate either effective or ineffective management styles. Nothing herein shall be deemed to be an endorsement of any kind. This case is for scholarly, educational, or personal use only within your university, and cannot be forwarded outside the university or used for other commercial purposes.
2024 Sage Publications, Inc. All Rights Reserved
Resources
Exhibit 1: Malkit Bal – The Entrepreneur
Malkit Singh Bal after completing his graduation in the year 1981 joined the family business in the year 1982. Bal was one of the partners of Bal Roadlines—one of the leading transport and logistics companies in Mumbai. Bal being a successful transporter since 1982 had been an active member in various trade unions and other social forums. He had been the Former President of All India Motor Transport Congress (AIMTC)a from 2011-14 and Former President of Bombay Goods Transport Association (BGTA) (2008-10) and was now Chairman of Escorts Abolition and Toll Free Maharashtra Coordination Committee (EATFMCC), Comprising 225 District b & Taluk c Level Transport Associations of Maharashtra. Bal was instrumental in AIMTC’s initiative to get Ministry of Home, Government of India to issue strict guidelines to police stations to register cases pertaining to commercial vehicles immediately, whether the case fell in their jurisdiction or not. This came as a big relief to truck owners from being harassed by officials and fleeced in the name of registration of First Information Report (FIR).
Source: Company reports and discussion with executives
Notes:
- All India Motor Transport Congress is an apex body representing Road Transport sector of India (both cargo and passenger)
- District means an area of a country or city, especially one characterized by a particular feature or activity.
- Taluka means an administrative district for taxation purposes, typically comprising a number of villages.
Exhibit 2: Vehicular Population per 1000 Population and per 100 kms of Road Length during 2001–2012
Year | Population of India (in thousands) | Total Number of Registered Motor Vehicles (in thousands) | Road Length (in kms) | Total Registered Motor Vehicles per 1000 Population | Total Registered Motor Vehicle per 100 Kms of Road Length |
2001 | 1028610 | 54991 | 3373520 | 53.46 | 327.97 |
2002 | 1045547 | 58924 | 3426600 | 56.36 | 327.73 |
2003 | 1062388 | 67007 | 3528654 | 63.07 | 332.14 |
2004 | 1079117 | 72718 | 3621507 | 67.39 | 335.6 |
2005 | 1095722 | 81499 | 3809156 | 74.38 | 347.64 |
2006 | 1112186 | 89618 | 3880651 | 80.58 | 348.92 |
2007 | 1128521 | 96707 | 4016401 | 85.69 | 355.9 |
2008 | 1144734 | 105353 | 4109592 | 92.03 | 359 |
2009 | 1160813 | 114951 | 4471510 | 99.03 | 385.21 |
2010 | 1176742 | 127746 | 4582439 | 108.56 | 389.42 |
2011 | 1192506 | 141866 | 4690342 | 118.96 | 393.32 |
2012 | 1208116 | 159491 | NA | 132.02 | NA |
Note: Sources: 1. Registered Motor Vehicles – Offices of State Transport Commissioners/UT Administrations, 2.Population – Report of the Technical Group on population projections constituted by the National Commission on Population, Office of registrar General & Census Commission, India, 3. Road Length – Basic Road Statistics, Ministry of Road Transport & Highways; The data has been sourced from Road Transport Year Book-2011-12.
Source: Ministry of Road Transport and Highways. (April 29, 2014). Vehicular Population per 1000 Population and per 100 kms of Road Length during 2001-2012. Retrieved from https://data.gov.in/catalog/vehicular-population-1000-population-and-100-kms-road-length (accessed on 2/3/2016)
Exhibit 3: Road Accidents in India (1970 to 2014)
(in ‘000) | |||
Year | Road Accidents | Persons Killed | Persons Injured |
1970 | 114.1 | 14.5 | 70.1 |
1971 | 120.2 | 15.0 | 70.7 |
1972 | 122.3 | 16.1 | 76.4 |
1973 | 121.6 | 17.6 | 79.3 |
1974 | 114.3 | 17.3 | 76.7 |
1975 | 116.8 | 16.9 | 77.0 |
1976 | 124.7 | 17.8 | 82.5 |
1977 | 135.4 | 20.1 | 95.6 |
1978 | 146.3 | 21.8 | 99.5 |
1979 | 144.4 | 22.6 | 102.9 |
1980 | 153.2 | 24.6 | 109.1 |
1981 | 161.2 | 28.4 | 114.0 |
1982 | 166.2 | 30.7 | 126.0 |
1983 | 177.0 | 32.8 | 134.1 |
1984 | 195.0 | 35.1 | 156.2 |
1985 | 207.0 | 39.2 | 163.4 |
1986 | 215.5 | 40.0 | 176.4 |
1987 | 234.0 | 44.4 | 189.0 |
1988 | 246.7 | 46.6 | 214.8 |
1989 | 270.0 | 50.7 | 229.7 |
1990 | 282.6 | 54.1 | 244.1 |
1991 | 293.4 | 56.4 | 255.0 |
1992 | 260.3 | 57.2 | 267.2 |
1993 | 280.1 | 60.7 | 287.8 |
1994 | 320.4 | 64.0 | 311.5 |
1995 | 348.9 | 70.6 | 323.2 |
1996 | 371.2 | 74.6 | 369.5 |
1997 | 373.7 | 77.0 | 378.4 |
1998 | 385.0 | 79.9 | 390.7 |
1999 | 386.4 | 82.0 | 375.0 |
2000 | 391.4 | 78.9 | 399.3 |
2001 | 405.6 | 80.9 | 405.2 |
2002 | 407.5 | 84.7 | 408.7 |
2003 | 406.7 | 86.0 | 435.1 |
2004 | 429.9 | 92.6 | 464.5 |
2005 | 439.2 | 94.9 | 465.2 |
2006 | 460.9 | 105.7 | 496.4 |
2007 | 479.2 | 114.4 | NA |
2008 | 484.7 | 119.9 | NA |
2009 | NA | NA | NA |
2010 | 430.6 | 133.9 | 470.6 |
2011 | 440.1 | 136.8 | 468.8 |
2012 | 444.0 | 139.0 | 469.9 |
2013 | 443.0 | 137.4 | 469.9 |
2014 | 450.9 | 141.5 | 477.7 |
NA = Not available
Source: Ministry of Shipping, Road Transport & Highways, Govt. of India. (ON28). (2014). Road Accidents in India (1970 to 2014)
Retrieved from: http://www.indiastat.com/table/crimeandlaw/6/roadaccidents/17897/4311/data.aspx (accessed on 2/3/2016)
Exhibit 4: Selected City-wise Number of Persons Killed in Road Accidents by Type of Vehicle (Culpability/Fatality) in India (2014)
Cities | Truck/Lorry | Bus | ||||
Offenders | Victims | Total | Offenders | Victims | Total | |
Agra | 8 | 103 | 111 | 5 | 33 | 38 |
Ahmedabad | 4 | 72 | 76 | 4 | 34 | 38 |
Allahabad | 2 | 104 | 106 | 0 | 39 | 39 |
Amritsar | 0 | 25 | 25 | 0 | 17 | 17 |
Asansol | 106 | 33 | 139 | 9 | 6 | 15 |
Aurangabad | 0 | 31 | 31 | 0 | 7 | 7 |
Bengaluru | 0 | 19 | 19 | 0 | 18 | 18 |
Bhopal | 13 | 218 | 231 | 3 | 64 | 67 |
Chandigarh (City) | 0 | 0 | 0 | 0 | 3 | 3 |
Chennai | 0 | 189 | 189 | 0 | 107 | 107 |
Coimbatore | 0 | 44 | 44 | 0 | 40 | 40 |
Delhi (City) | 4 | 226 | 230 | 3 | 105 | 108 |
Dhanbad | 7 | 3 | 10 | 1 | 0 | 1 |
Durg Bhilainagar | 1 | 53 | 54 | 0 | 5 | 5 |
Faridabad | 0 | 70 | 70 | 0 | 9 | 9 |
Ghaziabad | 8 | 75 | 83 | 0 | 12 | 12 |
Gwalior | 10 | 20 | 30 | 3 | 7 | 10 |
Hyderabad | 0 | 74 | 74 | 0 | 83 | 83 |
Indore | 0 | 122 | 122 | 0 | 39 | 39 |
Jabalpur | 0 | 17 | 17 | 0 | 3 | 3 |
Jaipur | 29 | 133 | 162 | 12 | 74 | 86 |
Jamshedpur | 1 | 14 | 15 | 1 | 2 | 3 |
Jodhpur | 8 | 42 | 50 | 1 | 15 | 16 |
Kannur | 0 | 0 | 0 | 0 | 1 | 1 |
Kanpur | 0 | 154 | 154 | 0 | 22 | 22 |
Kochi | 0 | 10 | 10 | 0 | 21 | 21 |
Kolkata | 2 | 7 | 9 | 6 | 31 | 37 |
Kollam | 0 | 1 | 1 | 0 | 3 | 3 |
Kota | 2 | 6 | 8 | 0 | 1 | 1 |
Kozhikode | 0 | 7 | 7 | 0 | 1 | 1 |
Lucknow | 1 | 117 | 118 | 3 | 13 | 16 |
Ludhiana | 5 | 64 | 69 | 4 | 18 | 22 |
Madurai | 0 | 18 | 18 | 0 | 19 | 19 |
Malappuram | 0 | 5 | 5 | 0 | 5 | 5 |
Meerut | 0 | 45 | 45 | 0 | 27 | 27 |
Mumbai | 22 | 107 | 129 | 14 | 27 | 41 |
Nagpur | 5 | 63 | 68 | 1 | 17 | 18 |
Nasik | 3 | 31 | 31 | 0 | 10 | 10 |
Patna | 0 | 102 | 102 | 0 | 36 | 36 |
Pune | 1 | 106 | 107 | 0 | 37 | 37 |
Raipur | 10 | 24 | 34 | 3 | 5 | 8 |
Rajkot | 8 | 14 | 22 | 3 | 8 | 11 |
Ranchi | 0 | 0 | 0 | 0 | 0 | 0 |
Srinagar | 0 | 3 | 3 | |||
Surat | 0 | 64 | 64 | 0 | 10 | 10 |
Thiruvananthapuram | 2 | 2 | 4 | 3 | 4 | 7 |
Thrissur | 0 | 12 | 12 | 0 | 27 | 27 |
Tiruchirappali | 2 | 2 | 4 | 3 | 4 | 7 |
Vadodara | 1 | 57 | 58 | 0 | 12 | 12 |
Varanasi | 3 | 75 | 78 | 2 | 40 | 42 |
Vasai Virar | 3 | 1 | 4 | 0 | 2 | 2 |
Vijayawada | 6 | 7 | 13 | 0 | 3 | 3 |
Vishakhapatnam | 17 | 21 | 38 | 2 | 7 | 9 |
India | 289 | 2836 | 3125 | 83 | 118 | 1236 |
Source: Ministry of Home Affairs, Government of India. (2014). Selected City-wise Number of Persons Killed in Road Accidents by Type of Vehicle (Culpability/Fatality) in India (2014). Retrieved from http://www.indiastat.com/table/crimeandlaw/6/incidenceofroadaccidentaldeathsbytypeofvehicles19912013/571571/925620/data.aspx (accessed on March 2, 2016)
Exhibit 5: Education Level of Truck Driving Labour
Education Level of Drivers | Illiterate | 20.06% |
Literate | 27.33% | |
Non-Matriculate | 29.04% | |
Matriculate | 21.86% | |
Graduate | 1.71% |
Source: The World Bank. (2005). Truck Driving Labor and its condition. A study on India Road Transport Service Efficiency. Retrieved from: http://www.worldbank.org/transport/transportresults/regions/sar/rd-trans-final-11-05.pdf (accessed on 2/1/2015)
Exhibit 6: Media Reports on Case of Rape Done by Uber Fleet Driver
The Financial Express dated December 09, 2014 reported it as “This incident was reported around 1.25 am on Saturday. A case was registered at Sarai Rohilla Police Station under Sections 376 (rape), 323 (voluntarily causing hurt) and 506 (criminal intimidation) of IPC.”
The report in Indian Express dated January 24, 2015 said, “The US-based online service was barred from plying in the city days after one of its passengers was sexually assaulted by a driver last month. The decision was also notified via a public notice issued by the transport department on December 8. Responding to a petition filed by the operator, the Delhi High Court had refused to lift the ban. The company has even offered 25 per cent discount to customers.”
Source: Gupta, G. & Gulati, S. (January 24, 2015). We are back to serve you: Uber sends email to Delhi rape victim. Indian Express. Retrieved from http://indianexpress.com/article/india/india-others/uber-emails-rape-victim-we-are-back-in-delhi/ (accessed 23/4/2016)
This case was prepared for inclusion in Sage Business Cases primarily as a basis for classroom discussion or self-study, and is not meant to illustrate either effective or ineffective management styles. Nothing herein shall be deemed to be an endorsement of any kind. This case is for scholarly, educational, or personal use only within your university, and cannot be forwarded outside the university or used for other commercial purposes.
2024 Sage Publications, Inc. All Rights Reserved