Drivers420.com: Organising Transporters

Abstract

This case describes a situation in which Malkit Singh Bal (Bal), partner of Bal Roadlines, shares with Mr. Ghura, who was about to be hired as consultant for Bal Roadlines, the rise in fraud and crime by the fleet drivers and asks him to help solve the problem. The purpose of this case is to provide an opportunity to the participants of an MBA or Management Executive Education Programme to step into the shoes of Ghura, a consultant, to explore the options, and to select the best possible option to offer a solution to Bal. The context for this involvement is the rise in fleet driver fraud and crime.

This case was prepared for inclusion in Sage Business Cases primarily as a basis for classroom discussion or self-study, and is not meant to illustrate either effective or ineffective management styles. Nothing herein shall be deemed to be an endorsement of any kind. This case is for scholarly, educational, or personal use only within your university, and cannot be forwarded outside the university or used for other commercial purposes.

2024 Sage Publications, Inc. All Rights Reserved

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Resources

Exhibit 1: Malkit Bal – The Entrepreneur

Malkit Singh Bal after completing his graduation in the year 1981 joined the family business in the year 1982. Bal was one of the partners of Bal Roadlines—one of the leading transport and logistics companies in Mumbai. Bal being a successful transporter since 1982 had been an active member in various trade unions and other social forums. He had been the Former President of All India Motor Transport Congress (AIMTC)a from 2011-14 and Former President of Bombay Goods Transport Association (BGTA) (2008-10) and was now Chairman of Escorts Abolition and Toll Free Maharashtra Coordination Committee (EATFMCC), Comprising 225 District b & Taluk c Level Transport Associations of Maharashtra. Bal was instrumental in AIMTC’s initiative to get Ministry of Home, Government of India to issue strict guidelines to police stations to register cases pertaining to commercial vehicles immediately, whether the case fell in their jurisdiction or not. This came as a big relief to truck owners from being harassed by officials and fleeced in the name of registration of First Information Report (FIR).

Source: Company reports and discussion with executives

Notes:

  • All India Motor Transport Congress is an apex body representing Road Transport sector of India (both cargo and passenger)
  • District means an area of a country or city, especially one characterized by a particular feature or activity.
  • Taluka means an administrative district for taxation purposes, typically comprising a number of villages.

Exhibit 2: Vehicular Population per 1000 Population and per 100 kms of Road Length during 2001–2012

Year

Population of India (in thousands)

Total Number of Registered Motor Vehicles (in thousands)

Road Length (in kms)

Total Registered Motor Vehicles per 1000 Population

Total Registered Motor Vehicle per 100 Kms of Road Length

2001

1028610

54991

3373520

53.46

327.97

2002

1045547

58924

3426600

56.36

327.73

2003

1062388

67007

3528654

63.07

332.14

2004

1079117

72718

3621507

67.39

335.6

2005

1095722

81499

3809156

74.38

347.64

2006

1112186

89618

3880651

80.58

348.92

2007

1128521

96707

4016401

85.69

355.9

2008

1144734

105353

4109592

92.03

359

2009

1160813

114951

4471510

99.03

385.21

2010

1176742

127746

4582439

108.56

389.42

2011

1192506

141866

4690342

118.96

393.32

2012

1208116

159491

NA

132.02

NA

Note: Sources: 1. Registered Motor Vehicles – Offices of State Transport Commissioners/UT Administrations, 2.Population – Report of the Technical Group on population projections constituted by the National Commission on Population, Office of registrar General & Census Commission, India, 3. Road Length – Basic Road Statistics, Ministry of Road Transport & Highways; The data has been sourced from Road Transport Year Book-2011-12.

Source: Ministry of Road Transport and Highways. (April 29, 2014). Vehicular Population per 1000 Population and per 100 kms of Road Length during 2001-2012. Retrieved from https://data.gov.in/catalog/vehicular-population-1000-population-and-100-kms-road-length (accessed on 2/3/2016)

Exhibit 3: Road Accidents in India (1970 to 2014)

(in ‘000)

Year

Road Accidents

Persons Killed

Persons Injured

1970

114.1

14.5

70.1

1971

120.2

15.0

70.7

1972

122.3

16.1

76.4

1973

121.6

17.6

79.3

1974

114.3

17.3

76.7

1975

116.8

16.9

77.0

1976

124.7

17.8

82.5

1977

135.4

20.1

95.6

1978

146.3

21.8

99.5

1979

144.4

22.6

102.9

1980

153.2

24.6

109.1

1981

161.2

28.4

114.0

1982

166.2

30.7

126.0

1983

177.0

32.8

134.1

1984

195.0

35.1

156.2

1985

207.0

39.2

163.4

1986

215.5

40.0

176.4

1987

234.0

44.4

189.0

1988

246.7

46.6

214.8

1989

270.0

50.7

229.7

1990

282.6

54.1

244.1

1991

293.4

56.4

255.0

1992

260.3

57.2

267.2

1993

280.1

60.7

287.8

1994

320.4

64.0

311.5

1995

348.9

70.6

323.2

1996

371.2

74.6

369.5

1997

373.7

77.0

378.4

1998

385.0

79.9

390.7

1999

386.4

82.0

375.0

2000

391.4

78.9

399.3

2001

405.6

80.9

405.2

2002

407.5

84.7

408.7

2003

406.7

86.0

435.1

2004

429.9

92.6

464.5

2005

439.2

94.9

465.2

2006

460.9

105.7

496.4

2007

479.2

114.4

NA

2008

484.7

119.9

NA

2009

NA

NA

NA

2010

430.6

133.9

470.6

2011

440.1

136.8

468.8

2012

444.0

139.0

469.9

2013

443.0

137.4

469.9

2014

450.9

141.5

477.7

NA = Not available

Source: Ministry of Shipping, Road Transport & Highways, Govt. of India. (ON28). (2014). Road Accidents in India (1970 to 2014)

Retrieved from: http://www.indiastat.com/table/crimeandlaw/6/roadaccidents/17897/4311/data.aspx (accessed on 2/3/2016)

Exhibit 4: Selected City-wise Number of Persons Killed in Road Accidents by Type of Vehicle (Culpability/Fatality) in India (2014)

Cities

Truck/Lorry

Bus

Offenders

Victims

Total

Offenders

Victims

Total

Agra

8

103

111

5

33

38

Ahmedabad

4

72

76

4

34

38

Allahabad

2

104

106

0

39

39

Amritsar

0

25

25

0

17

17

Asansol

106

33

139

9

6

15

Aurangabad

0

31

31

0

7

7

Bengaluru

0

19

19

0

18

18

Bhopal

13

218

231

3

64

67

Chandigarh (City)

0

0

0

0

3

3

Chennai

0

189

189

0

107

107

Coimbatore

0

44

44

0

40

40

Delhi (City)

4

226

230

3

105

108

Dhanbad

7

3

10

1

0

1

Durg Bhilainagar

1

53

54

0

5

5

Faridabad

0

70

70

0

9

9

Ghaziabad

8

75

83

0

12

12

Gwalior

10

20

30

3

7

10

Hyderabad

0

74

74

0

83

83

Indore

0

122

122

0

39

39

Jabalpur

0

17

17

0

3

3

Jaipur

29

133

162

12

74

86

Jamshedpur

1

14

15

1

2

3

Jodhpur

8

42

50

1

15

16

Kannur

0

0

0

0

1

1

Kanpur

0

154

154

0

22

22

Kochi

0

10

10

0

21

21

Kolkata

2

7

9

6

31

37

Kollam

0

1

1

0

3

3

Kota

2

6

8

0

1

1

Kozhikode

0

7

7

0

1

1

Lucknow

1

117

118

3

13

16

Ludhiana

5

64

69

4

18

22

Madurai

0

18

18

0

19

19

Malappuram

0

5

5

0

5

5

Meerut

0

45

45

0

27

27

Mumbai

22

107

129

14

27

41

Nagpur

5

63

68

1

17

18

Nasik

3

31

31

0

10

10

Patna

0

102

102

0

36

36

Pune

1

106

107

0

37

37

Raipur

10

24

34

3

5

8

Rajkot

8

14

22

3

8

11

Ranchi

0

0

0

0

0

0

Srinagar

0

3

3

Surat

0

64

64

0

10

10

Thiruvananthapuram

2

2

4

3

4

7

Thrissur

0

12

12

0

27

27

Tiruchirappali

2

2

4

3

4

7

Vadodara

1

57

58

0

12

12

Varanasi

3

75

78

2

40

42

Vasai Virar

3

1

4

0

2

2

Vijayawada

6

7

13

0

3

3

Vishakhapatnam

17

21

38

2

7

9

India

289

2836

3125

83

118

1236

Source: Ministry of Home Affairs, Government of India. (2014). Selected City-wise Number of Persons Killed in Road Accidents by Type of Vehicle (Culpability/Fatality) in India (2014). Retrieved from http://www.indiastat.com/table/crimeandlaw/6/incidenceofroadaccidentaldeathsbytypeofvehicles19912013/571571/925620/data.aspx (accessed on March 2, 2016)

Exhibit 5: Education Level of Truck Driving Labour

Education Level of Drivers

Illiterate

20.06%

Literate

27.33%

Non-Matriculate

29.04%

Matriculate

21.86%

Graduate

1.71%

Source: The World Bank. (2005). Truck Driving Labor and its condition. A study on India Road Transport Service Efficiency. Retrieved from: http://www.worldbank.org/transport/transportresults/regions/sar/rd-trans-final-11-05.pdf (accessed on 2/1/2015)

Exhibit 6: Media Reports on Case of Rape Done by Uber Fleet Driver

The Financial Express dated December 09, 2014 reported it as “This incident was reported around 1.25 am on Saturday. A case was registered at Sarai Rohilla Police Station under Sections 376 (rape), 323 (voluntarily causing hurt) and 506 (criminal intimidation) of IPC.”

The report in Indian Express dated January 24, 2015 said, “The US-based online service was barred from plying in the city days after one of its passengers was sexually assaulted by a driver last month. The decision was also notified via a public notice issued by the transport department on December 8. Responding to a petition filed by the operator, the Delhi High Court had refused to lift the ban. The company has even offered 25 per cent discount to customers.”

Source: Gupta, G. & Gulati, S. (January 24, 2015). We are back to serve you: Uber sends email to Delhi rape victim. Indian Express. Retrieved from http://indianexpress.com/article/india/india-others/uber-emails-rape-victim-we-are-back-in-delhi/ (accessed 23/4/2016)

This case was prepared for inclusion in Sage Business Cases primarily as a basis for classroom discussion or self-study, and is not meant to illustrate either effective or ineffective management styles. Nothing herein shall be deemed to be an endorsement of any kind. This case is for scholarly, educational, or personal use only within your university, and cannot be forwarded outside the university or used for other commercial purposes.

2024 Sage Publications, Inc. All Rights Reserved

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