Credit Card Heist at the Heartbreak Cafe

Abstract

Hackers gained access to the Heartbreak Café restaurant network by guessing or “cracking” the RPA communication program (remote desktop software) passwords or by using malware to penetrate the firewall. Once in, they downloaded logging software to harvest card data from disk or volatile (e.g., RAM) storage or as it traversed the network. They also downloaded crimeware for creating a backdoor (bypassing normal authentication for future access) and posting the card data collected from the logging software onto Internet dump sites where it was accessed by criminals for manufacturing counterfeit credit cards. The goal of this case study scenario is for students to gain a solid understanding of the importance as well as the basic components of payment card and network security.

This case was prepared for inclusion in Sage Business Cases primarily as a basis for classroom discussion or self-study, and is not meant to illustrate either effective or ineffective management styles. Nothing herein shall be deemed to be an endorsement of any kind. This case is for scholarly, educational, or personal use only within your university, and cannot be forwarded outside the university or used for other commercial purposes.

2024 Sage Publications, Inc. All Rights Reserved

You are not authorized to view Teaching Notes. Please contact your librarian for instructor access or sign in to your existing instructor profile.
locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles