Conflict Management by a Police Leader

Conflict Management by a Police Leader

  • Case
  • Teaching Notes
Abstract

In India, cities often have their own commissioner of police (CP). The CP of a city is an important position within the public administration sphere, especially the executive among the troika of legislative, executive, and judiciary in India. To give a corporate analogy, the CP is akin to the chief X officer (generic term for the job title where X represents the specific position) of one of the verticals in a giant firm with multiple verticals—performing the important function of maintaining law and order within the assigned jurisdiction. In this case, Shaniya interviews a CP of an important industrial town in northern India—Jalandhar in Punjab. She learns about five situations that demonstrate the varied types of responses the CP uses to manage conflict. Using the ...

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