Communication, Documentation and HRM: The Case of the Non-Compliant Kitchen Employee

Communication, Documentation and HRM: The Case of the Non-Compliant Kitchen Employee

  • Case
  • Teaching Notes
Abstract

The Rutherford Beach Inn is one of ten small hotels in a chain owned by the Rutherford family. Prior to the economic downturn, there were 15 hotels in the chain, but the Rutherfords were forced to make some difficult choices in order to keep their organization afloat. In addition to selling five properties, the Rutherfords disbanded the corporate HR office and disseminated the HR duties to each individual hotel. Furthermore, it was decided that these HR duties would be the responsibility of each departmental manager within each property. This case study highlights three areas of HRM in the hospitality industry. The effects of economic downturn, high middle management turnover, poor documentation practices, difficult employees, at-will employment, and hard vs. soft HR practices will generate in-depth ...

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