Case Study on the Hillside Hotel: A Small Boutique Hotel in a Unique Location

Case Study on the Hillside Hotel: A Small Boutique Hotel in a Unique Location

  • Case
  • Teaching Notes
Abstract

This case study discusses the concept, development and operation of the Hillside Hotel, a family owned and operated boutique hotel in New Zealand. The case discusses the development focusing on the distinctive challenges in its operation today, which include: location, staffing, occupancy, yield management, marketing, structure of hotel buildings, family involvement, and long term viability of investment.

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