Building a Dashboard for the Punjab Health Department

Building a Dashboard for the Punjab Health Department

  • Case
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This case is about monitoring and evaluation (M&E) challenges in the Punjab Department of Health (DOH). Despite his substantial experience of working in senior managerial positions, Arif Nadeem, the department secretary, finds himself somewhat lost in the numerous department related reports and data sheets that keep on coming from various quarters. He feels under-informed and over-informed at the same time.

DOH regularly collects data on a range of indicators and there are multiple systems in place to collect the data from various health facilities. The following four systems are important. First, the District Health Information System (DHIS) collects data on around eighty indicators covering treatment and spread of communicable and non-communicable diseases, human resources, facility utilization, etc. Second, the M&E assistants (MEAs) inspect primary health care ...

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