Cellante, C., Kelly, T., & O’Rourke, J. S. ( 2015). Barneys New York: A case of “shop and frisk.” 15-01. Notre Dame, IN: The Eugene D. Fanning Center for Business Communication, Mendoza College of Business, University of Notre Dame Communication, University of Notre Dame.
In late 2013, Barneys New York quickly found itself embroiled in controversy. Within the span of a few days, Barneys CEO Mark Lee’s attention shifted from ensuring record breaking holiday sales to a lawsuit, an Attorney General’s investigation, a potential boycott, and his company’s biggest holiday contract hanging in the balance. News media and political activists labeled Barneys a racist brand, and Lee needed to find a way to regain the trust of customers and the public at large.
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