Apple and Meta: Evaluating the Challenges of Safeguarding Customer Personal Information


In 2021, hackers pretending to be official law enforcement tricked Apple and Meta into giving out their clients' personal information. They forged legal emergency requests for personal data that do not require a court order. This case delves into the flaws of Apple and Meta’s cybersecurity standards and how they jeopardized the safety of their customers by giving out private and sensitive personal information. Students are asked to evaluate the importance of stricter security protocols, especially for large data companies like Meta and Apple, and how these organizations can get better at protecting personal information.

This case was prepared for inclusion in SAGE Business Cases primarily as a basis for classroom discussion or self-study, and is not meant to illustrate either effective or ineffective management styles. Nothing herein shall be deemed to be an endorsement of any kind. This case is for scholarly, educational, or personal use only within your university, and cannot be forwarded outside the university or used for other commercial purposes.

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