Accommodating a Worker With Autism: A Call Centre Experience


Gwen is a worker with autism who excels at her technical support call center role until she is promoted into a role with more strenuous communication, social, and sensory demands. The new job magnifies the impact of some functional limitations related to her autism, creating accommodation needs that her employer must decide how to best address. In addition, her employer must decide how to address peer bullying and harassment related to both Gwen’s disability and her gender-related token status in the organization.

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