Acacia: Finding a Cure for Information Silos Disorder

Acacia: Finding a Cure for Information Silos Disorder

  • Case
  • Teaching Notes
Abstract

Acacia's founder and CEO, Dan Hyun, had been acting as a “one-man IT department” for the company since its inception in 1990. Early on, the IT infrastructure of the company was quite simple. But as the business grew, Hyun purchased several servers and eventually an enterprise software package. Needing a system to manage the company's growing production requirements and inventory, Hyun created a database on a computer in the company's warehouse using Access. He later expanded the Access database to house sales information. By 2013, the patchwork of process, systems and software lay at the root of some operational problems, including order delays, stock-outs, and order duplications. As a small company, with limited cash flow, such mistakes could be disastrous. Hyun knew it was time to make an IT investment. He knew more and more companies of his size were making the move to cloud solutions, but he had already made a significant investment in servers and the Sage MAS 90 software license. He questioned if he should stay down the path of licensed software or go to the cloud.

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