• Summary
  • Contents
  • Subject index

“The Ellers have done an excellent job identifying supervision problems that plague administrators on a daily basis. They provide clear and detailed strategies to address personnel problems covering virtually every employment group. I strongly recommend this book as a quick reference for all school administrators as they deal with difficult employees.”

—Dan Hoverman, Superintendent

Mounds View Public Schools, Shoreview, MN

Help marginal employees take positive steps to improve their performance and behavior!

Managing difficult employees is one of the most challenging aspects of a school leader's job. Written by experienced administrators, this resource provides specific techniques and strategies to identify, work with, and evaluate marginal school employees.

John F. Eller and Sheila Eller provide essential information for understanding and dealing with employees who may have negative attitudes, lack awareness of their behavior, blame others for problems, or are marginal performers. Drawing on the authors' extensive experience, this book includes:

Skills and sample dialogues for conducting difficult conversations; Templates for putting concerns into writing and developing improvement plans; Information about legal issues and ways to protect yourself; Specific strategies for working with teachers, secretaries and assistants, paraprofessionals, and custodial staff; Steps to take when termination becomes necessary

This ready reference helps administrators develop the leadership skills and competencies necessary to confront marginal and deficient behaviors and achieve successful results.

Strategies for Working with Difficult/Marginal Custodians
Strategies for working with difficult/marginal custodians

Even though these staff members do most of their work behind the normal limelight of the school, their contributions to the success of the teachers and students cannot be underestimated. When your custodial staff members are on track and working together, your school is extremely clean and safe; when this group or a member of it is not working effectively, the entire building suffers. In most cases, the internal drive and customer service orientation of custodians helps them work hard independently to ensure the proper operation of the school. In some cases, however, you will need to address concerns about them and either help them improve their performance or work to terminate their services. ...

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