“The Ellers have done an excellent job identifying supervision problems that plague administrators on a daily basis. They provide clear and detailed strategies to address personnel problems covering virtually every employment group. I strongly recommend this book as a quick reference for all school administrators as they deal with difficult employees.”

—Dan Hoverman, Superintendent

Mounds View Public Schools, Shoreview, MN

Help marginal employees take positive steps to improve their performance and behavior!

Managing difficult employees is one of the most challenging aspects of a school leader's job. Written by experienced administrators, this resource provides specific techniques and strategies to identify, work with, and evaluate marginal school employees.

John F. Eller and Sheila Eller provide essential information for understanding and dealing with employees who may have negative attitudes, lack awareness of their behavior, blame others for problems, or are marginal performers. Drawing on the authors' extensive experience, this book includes:

Skills and sample dialogues for conducting difficult conversations; Templates for putting concerns into writing and developing improvement plans; Information about legal issues and ways to protect yourself; Specific strategies for working with teachers, secretaries and assistants, paraprofessionals, and custodial staff; Steps to take when termination becomes necessary

This ready reference helps administrators develop the leadership skills and competencies necessary to confront marginal and deficient behaviors and achieve successful results.

Strategies for Working with Difficult/Marginal Administrative Assistants and Office Staff

Strategies for Working with Difficult/Marginal Administrative Assistants and Office Staff

Strategies for working with difficult/marginal administrative assistants and office staff

The staff that works in your office is a direct reflection of your organization and of your leadership priorities and abilities. A good office staff member can make you shine, whereas a bad employee can make you look bad. Effective leaders work to build the kind of office staff that reflects the goals of the operation, provides exceptional customer service, and maintains confidentiality. What do great leaders do to address those staff members that are deficient? We will explore those strategies in this chapter. In this chapter you will learn about the following:

  • understanding the basic mode of operation of office staff members
  • clearly communicating to office staff ...
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