“The Ellers have done an excellent job identifying supervision problems that plague administrators on a daily basis. They provide clear and detailed strategies to address personnel problems covering virtually every employment group. I strongly recommend this book as a quick reference for all school administrators as they deal with difficult employees.”
—Dan Hoverman, Superintendent
Mounds View Public Schools, Shoreview, MN
Help marginal employees take positive steps to improve their performance and behavior!
Managing difficult employees is one of the most challenging aspects of a school leader's job. Written by experienced administrators, this resource provides specific techniques and strategies to identify, work with, and evaluate marginal school employees.
John F. Eller and Sheila Eller provide essential information for understanding and dealing with employees who may have negative attitudes, lack awareness of their behavior, blame others for problems, or are marginal performers. Drawing on the authors' extensive experience, this book includes:
Skills and sample dialogues for conducting difficult conversations; Templates for putting concerns into writing and developing improvement plans; Information about legal issues and ways to protect yourself; Specific strategies for working with teachers, secretaries and assistants, paraprofessionals, and custodial staff; Steps to take when termination becomes necessary
This ready reference helps administrators develop the leadership skills and competencies necessary to confront marginal and deficient behaviors and achieve successful results.
Chapter 4: Protecting Yourself While Dealing with Difficult Employees
Protecting Yourself While Dealing with Difficult Employees
Self-protection is essential when you are considering confronting a deficient or difficult employee. In this chapter we present ideas and strategies that will help you as you confront difficult employees and situations. As you read this chapter you will learn about the following:
- tools that can offer you some degree of protection from the negative energy exhibited by difficult, angry people
- methods to displace or divert negative energy away from you so you can concentrate on delivering your message
- using the natural power afforded to you by your position to assist you in delivering a negative message
Presuppositions, when used properly, can help you when conferencing with marginal employees by shifting responsibility from you to the ...