• Summary
  • Contents
  • Subject index

“The Ellers have done an excellent job identifying supervision problems that plague administrators on a daily basis. They provide clear and detailed strategies to address personnel problems covering virtually every employment group. I strongly recommend this book as a quick reference for all school administrators as they deal with difficult employees.”

—Dan Hoverman, Superintendent

Mounds View Public Schools, Shoreview, MN

Help marginal employees take positive steps to improve their performance and behavior!

Managing difficult employees is one of the most challenging aspects of a school leader's job. Written by experienced administrators, this resource provides specific techniques and strategies to identify, work with, and evaluate marginal school employees.

John F. Eller and Sheila Eller provide essential information for understanding and dealing with employees who may have negative attitudes, lack awareness of their behavior, blame others for problems, or are marginal performers. Drawing on the authors' extensive experience, this book includes:

Skills and sample dialogues for conducting difficult conversations; Templates for putting concerns into writing and developing improvement plans; Information about legal issues and ways to protect yourself; Specific strategies for working with teachers, secretaries and assistants, paraprofessionals, and custodial staff; Steps to take when termination becomes necessary

This ready reference helps administrators develop the leadership skills and competencies necessary to confront marginal and deficient behaviors and achieve successful results.

What Skills and Tools Do I Need in Order to Take on This Situation?
What skills and tools do I need in order to take on this situation?

So you have decided to take on a difficult employee or situation. What do you need in order to be successful and survive? While every situation is different and the supervisory needs can vary based on the specifics of the problem, there are some core competencies that help ensure your success in this process. In this chapter, we will examine several of those core competencies, focusing on the following:

  • the definition of success when working With difficult or deficient employees
  • your skills and readiness in dealing with a difficult situation or person
  • understanding and being able to break down the employee's ...
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