Working in Teams is an undergraduate textbook that prepares students to work in collaborative, interdependent environments. This class-tested text is written in an engaging style with illustrations and examples that are of interest to today's students. Interesting case studies at the beginning of each chapter draw readers in, provide accessible context for the material, and create a desire to know more. Also included with the book will be a 360° online team assessment tool that will help students to improve their team performance.

Performance Evaluation

Performance evaluation

The best teams have such a strong commitment to success that they are constantly evaluating their performance and learning from their mistakes. In most successful organizations, there is a similar urgency to continually improve and refine internal processes. This requires evaluation, learning, intervention, and follow-through. This chapter presents tools for performance evaluation and strategies for continuous improvement. It begins by describing two types of assessments—task and interpersonal—before exploring the typical dysfunctions of teams. Then it discusses how teams can learn from their experiences, change, and improve their performance.

Case 10.1: Southwest Airlines

From its beginning, Southwest Airlines faced one challenge after another. Although the Texas Aeronautics Commission approved Southwest's request to fly on February 20, 1968, competitors used legal and political pressure to ...

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