Working in Teams is an undergraduate textbook that prepares students to work in collaborative, interdependent environments. This class-tested text is written in an engaging style with illustrations and examples that are of interest to today's students. Interesting case studies at the beginning of each chapter draw readers in, provide accessible context for the material, and create a desire to know more. Also included with the book will be a 360° online team assessment tool that will help students to improve their team performance.



Diverse membership within teams can be a tremendous asset. At the same time, diversity tends to magnify the typical challenges present within most groups. Diverse teams must learn to appreciate their functional, cultural, and geographical differences before they can harness the power of their collective wisdom. This chapter will discuss the benefits, challenges, and potential of diversity. Unfortunately, the outcomes of diversity are not always positive. A skilled and insightful leader can be the difference between success and failure in a diverse team.

Case 8.1: Deloitte

As one of the most successful consulting companies in the world, Deloitte regularly shows up on lists such as Forbes magazine's “Top 100 Employers,” the “Top 100 Places to Launch a Career,” and, most important to this chapter, the ...

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