Working in Teams is an undergraduate textbook that prepares students to work in collaborative, interdependent environments. This class-tested text is written in an engaging style with illustrations and examples that are of interest to today's students. Interesting case studies at the beginning of each chapter draw readers in, provide accessible context for the material, and create a desire to know more. Also included with the book will be a 360° online team assessment tool that will help students to improve their team performance.



Verbal and nonverbal communication among group members defines much team life. Individual goals, team goals, structure, and norms are evident in the communication patterns that develop among members. Tasks are accomplished and relationships managed through interpersonal interaction. Yet not all communication is positive, and as a result, team performance can be compromised. This chapter describes communication skills and patterns that lead to team success. It also identifies specific strategies members can adopt to improve their ability to communicate effectively. The chapter ends with a discussion about virtual communication and the benefits and challenges of virtual teams.

Case 5.1: The Apprentice

The TV reality show The Apprentice first aired on NBC during the winter of 2004 and quickly became the hit that it is today. At ...

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