Working in Teams is an undergraduate textbook that prepares students to work in collaborative, interdependent environments. This class-tested text is written in an engaging style with illustrations and examples that are of interest to today's students. Interesting case studies at the beginning of each chapter draw readers in, provide accessible context for the material, and create a desire to know more. Also included with the book will be a 360° online team assessment tool that will help students to improve their team performance.

Interpersonal Dynamics and Conflict

Interpersonal dynamics and conflict

Working with other people can be one of the most rewarding aspects of being on a team, but it can be one of the most challenging as well. This chapter begins with a discussion about social norms and how they develop. Then we explore how individual social styles differ and contribute to the interpersonal dynamics of a team. Often, differences in the way people interact can create misunderstandings and frustration. Fortunately, there are a number of common interpersonal problems that, once understood, can be minimized. But even in the best of circumstances, conflict tends to affect both team members and the team atmosphere. Conflict is not always bad. As a matter of fact, the right kind of ...

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