• Summary
  • Contents
  • Subject index

Increasing disruption, diminishing returns, and demanding Customers require business leaders to create more Value, remain relevant, and stay ahead of competition. CEOs have to evolve a “Value Creation” culture for the company so as to properly balance the interests of Customers, Employees, Investors, and the Marketplace.

Value Creation and Customer Service/Loyalty Tips for CEOs
Value creation and customer service/loyalty tips for CEOs

Now that the CEO has assessed the role of various departments and people in Value Creation, he is ready to look at some services and related issues. The following sections in the chapter will make the CEO aware of the aggravation that ...

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