• Summary
  • Contents
  • Subject index

Award-winning author Jim Knight outlines strategies for excellence that translate staff members’ joy of learning into high-leverage practices that achieve dramatic student outcomes.


In 1996, I was involved in a fascinating project with Canada's postal service. I was asked to consult with managers across the country to help them become systems thinkers as they approached the retail aspects of the postal service—selling T-shirts, limited-edition stamp sets, postcards, expensive coins, and so forth—which fully made up 25 percent of the post office's business.

The project took me across western and central Canada as I interviewed more than 100 regional managers and directors about the challenges and opportunities they saw for their regions. In the process, I learned a lot of about leadership. A theme repeated in almost every interview: leaders who are respected are the ones who “walk the talk,” people who are always willing to do whatever ...

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