Unlocking E-Government Potential: Concepts, Cases and Practical Insights provides a conceptual and empirical basis for understanding the potential of e-government and practical insights for implement-action of e-government at local, state or national level.

The author provides an overview of global experience in implementing e-government, explores the potential impact of e-government on cost of access, quality of service and quality of governance for citizens and businesses and analyzes the potential impact of e-government on transparency and corruption. Different stages in the life cycle of an e-government project with best practices in project conceptualization, design and implementation and specific focus on managing change is brought out in the book. It also provides practical guidelines for the creation of a country-level strategy and implementation plan and discusses a strategy for making e-government work for the poor.

The book also presents ten case studies of e-government applications covering the whole range-serving different types of clients; focusing on different purposes (improving service delivery, transparency, increasing tax revenue, controlling government expenditure); and built by different tiers of government. Cases explain the application context, new approaches embodied in the e-government application, challenges faced during implementation, benefits delivered and costs incurred. The book integrates the many different perspectives of discussing e-government-technical perspective, public administration perspective, economic perspective and managerial perspective.

A Framework and Methodology for Impact Assessment

A framework and methodology for impact assessment

In this chapter we present a framework for assessing the impact of e-government projects and describe a methodology that has been tested in the field for assessing the impact of a large number of projects. Results from the study based on this framework were discussed in Chapters 3 and 4 in the context of benefits delivered by e-government projects. The framework outlines the stakeholders and dimensions on which impact needs to be measured for each kind of stakeholder and the methodology identifies the steps necessary to make an assessment of impact of a specific project. The framework was developed after reviewing a number of current frameworks being discussed in literature.

Impact assessment of ...

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