Unlocking E-Government Potential: Concepts, Cases and Practical Insights provides a conceptual and empirical basis for understanding the potential of e-government and practical insights for implement-action of e-government at local, state or national level.

The author provides an overview of global experience in implementing e-government, explores the potential impact of e-government on cost of access, quality of service and quality of governance for citizens and businesses and analyzes the potential impact of e-government on transparency and corruption. Different stages in the life cycle of an e-government project with best practices in project conceptualization, design and implementation and specific focus on managing change is brought out in the book. It also provides practical guidelines for the creation of a country-level strategy and implementation plan and discusses a strategy for making e-government work for the poor.

The book also presents ten case studies of e-government applications covering the whole range-serving different types of clients; focusing on different purposes (improving service delivery, transparency, increasing tax revenue, controlling government expenditure); and built by different tiers of government. Cases explain the application context, new approaches embodied in the e-government application, challenges faced during implementation, benefits delivered and costs incurred. The book integrates the many different perspectives of discussing e-government-technical perspective, public administration perspective, economic perspective and managerial perspective.

Potential Benefits of E-Government for Key Stakeholders

Potential benefits of e-government for key stakeholders

There are three broad stakeholders who are impacted by the introduction of e-government: citizens/businesses who access services, agencies that deliver services and employees of the agency. Positive impacts may be considered as benefits.

E-government helps in reducing the cost incurred by the citizens and businesses for obtaining services from the government agencies. Citizens need to spend less effort in finding out how a service can be obtained because such information is available on the websites (publishing rules and procedures). Services can be accessed from homes/offices or delivered to conveniently located service centres. Citizens have better documentation for follow-up action. Quick processing time reduces the total time of transaction and reduces waiting periods. This ...

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