Unlocking E-Government Potential: Concepts, Cases and Practical Insights provides a conceptual and empirical basis for understanding the potential of e-government and practical insights for implement-action of e-government at local, state or national level.

The author provides an overview of global experience in implementing e-government, explores the potential impact of e-government on cost of access, quality of service and quality of governance for citizens and businesses and analyzes the potential impact of e-government on transparency and corruption. Different stages in the life cycle of an e-government project with best practices in project conceptualization, design and implementation and specific focus on managing change is brought out in the book. It also provides practical guidelines for the creation of a country-level strategy and implementation plan and discusses a strategy for making e-government work for the poor.

The book also presents ten case studies of e-government applications covering the whole range-serving different types of clients; focusing on different purposes (improving service delivery, transparency, increasing tax revenue, controlling government expenditure); and built by different tiers of government. Cases explain the application context, new approaches embodied in the e-government application, challenges faced during implementation, benefits delivered and costs incurred. The book integrates the many different perspectives of discussing e-government-technical perspective, public administration perspective, economic perspective and managerial perspective.

E-Government in the Context of Developing Countries

E-government in the context of developing countries

Assessments made by some consulting companies indicate that e-government is in a nascent stage of implementation in both developed and developing countries (United Nations 2001). Government departments, in many developing countries, publish information on websites as a first step towards e-government. Many of these sites are poorly designed and the departments do not update or monitor the quality of information. Initially, the online publishing of information was targeted at attracting foreign investments, but as the Internet penetration grew in urban areas, many sites began to focus on delivering information and services to the citizens and businesses. A large number of developing countries from Asia and Latin America have implemented transaction-oriented e-government applications ...

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