Unlocking E-Government Potential: Concepts, Cases and Practical Insights provides a conceptual and empirical basis for understanding the potential of e-government and practical insights for implement-action of e-government at local, state or national level.

The author provides an overview of global experience in implementing e-government, explores the potential impact of e-government on cost of access, quality of service and quality of governance for citizens and businesses and analyzes the potential impact of e-government on transparency and corruption. Different stages in the life cycle of an e-government project with best practices in project conceptualization, design and implementation and specific focus on managing change is brought out in the book. It also provides practical guidelines for the creation of a country-level strategy and implementation plan and discusses a strategy for making e-government work for the poor.

The book also presents ten case studies of e-government applications covering the whole range-serving different types of clients; focusing on different purposes (improving service delivery, transparency, increasing tax revenue, controlling government expenditure); and built by different tiers of government. Cases explain the application context, new approaches embodied in the e-government application, challenges faced during implementation, benefits delivered and costs incurred. The book integrates the many different perspectives of discussing e-government-technical perspective, public administration perspective, economic perspective and managerial perspective.

Guidelines for Design and Implementation of an E-Government Portal

Guidelines for design and implementation of an e-government portal


In many cases included in this book, there are examples of agencies that are moving from manual service delivery to online delivery. Citizens interact with public or a private operator who accesses data and information from online terminals located in the premises of the department. In some countries, multiple services are delivered through online terminals and/or assisted counters in conveniently located service centres. Although portals are the most popular mode of service delivery in countries that are ahead in e-government, there are few examples from developing countries of well-developed portals.

A portal is a generic word used in many contexts. The scope for the content of a portal can ...

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