Unlocking E-Government Potential: Concepts, Cases and Practical Insights provides a conceptual and empirical basis for understanding the potential of e-government and practical insights for implement-action of e-government at local, state or national level.

The author provides an overview of global experience in implementing e-government, explores the potential impact of e-government on cost of access, quality of service and quality of governance for citizens and businesses and analyzes the potential impact of e-government on transparency and corruption. Different stages in the life cycle of an e-government project with best practices in project conceptualization, design and implementation and specific focus on managing change is brought out in the book. It also provides practical guidelines for the creation of a country-level strategy and implementation plan and discusses a strategy for making e-government work for the poor.

The book also presents ten case studies of e-government applications covering the whole range-serving different types of clients; focusing on different purposes (improving service delivery, transparency, increasing tax revenue, controlling government expenditure); and built by different tiers of government. Cases explain the application context, new approaches embodied in the e-government application, challenges faced during implementation, benefits delivered and costs incurred. The book integrates the many different perspectives of discussing e-government-technical perspective, public administration perspective, economic perspective and managerial perspective.

Case Studies on Government to Business Applications in E-Government

Case studies on government to business applications in e-government

This chapter includes four case studies of e-government applications covering different types of services to businesses and a variety of benefits that are delivered. Every case has shades of successes and some elements that have not worked so well. Three of these cases incorporate the results from recent assessments of these projects. There is learning to be derived from both successes and failures. The cases are structured to present the problems with earlier manual methods, the details of the new approach, implementation of challenges that were faced, costs and benefit delivered and key lessons that can be learnt by others who wish to implement e-government systems.

Section 10.1 describes ...

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