Provides readers with an array of lenses for looking at a social agency from the outside in, and from the inside out

This highly accessible text takes into account the organizational dynamics that readers are likely to have experienced and provides them with the conceptual tools for reassessing their understanding and considering how to act on their new insights. Renowned scholar Armand Lauffer shows readers how to apply organizational theories to challenges they confront at work, and to uncover other challenges they may not yet be aware of.

Agencies, Jobs, and Careers

Agencies, jobs, and careers

Finding the Right Pay Rate and Job Classification

Sam was putting together the agency's grant proposal for the New Americans Project but found he was stuck on the budget section. He asked Harvey for advice. “Carl may be able to help you with some cost figures, but I would check with Millicent first,” Harvey suggested. “She staffs the board's Personnel Committee, and committee members might have some questions about hiring paraprofessionals. Have you considered calling them community workers?”

“Harv's right,” agreed Millicent, when they met later that day. “The board's pretty zealous about protecting the professionalism of the agency. Any job called paraprofessional might raise eyebrows. And there could be some questions about what the agency is committing itself to, ...

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