Provides readers with an array of lenses for looking at a social agency from the outside in, and from the inside out

This highly accessible text takes into account the organizational dynamics that readers are likely to have experienced and provides them with the conceptual tools for reassessing their understanding and considering how to act on their new insights. Renowned scholar Armand Lauffer shows readers how to apply organizational theories to challenges they confront at work, and to uncover other challenges they may not yet be aware of.

Role Playing and Group Membership

Role playing and group membership

Sam Seeks a Role

Sam had been apprehensive before coming to his first executive staff meeting at the All-Families Services Center. He'd just come on board as the designated director of the New Americans Project. “I just was not expecting so much interaction,” he told Harvey, who headed the agency's Community Services department, where the New Americans Project would be lodged during its developmental phase. In his last job, staff meetings were just a place to make announcements about decisions made or procedures to follow, Sam explained. “It's, for sure, different at All-Families. I wanted to ask some questions, but didn't know if it would be appropriate.”

Harvey smiled. “I know,” he empathized. “It can feel like being ...

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