Provides readers with an array of lenses for looking at a social agency from the outside in, and from the inside out

This highly accessible text takes into account the organizational dynamics that readers are likely to have experienced and provides them with the conceptual tools for reassessing their understanding and considering how to act on their new insights. Renowned scholar Armand Lauffer shows readers how to apply organizational theories to challenges they confront at work, and to uncover other challenges they may not yet be aware of.

Prequel to Chapter 2: Meet the Staff Members

Prequel to chapter 2: Meet the staff members

Moments before reaching the freeway exit, Yolanda Stevenson turned off her favorite Motown station. She squared her shoulders and shook off the rhythms that had filled her head and energized her body since leaving home. By the time she pulled into the lot behind the All-Families Services Center, Yolanda was ready to assume the professional demeanor she was known for and which she expected of herself in the position of clinical services coordinator.

The switch in mind-set was not unfamiliar. In her first years at the agency, it was a price Yolanda had been willing to pay for success in social work, her chosen career, for the esteem and respect she ...

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