Provides readers with an array of lenses for looking at a social agency from the outside in, and from the inside out

This highly accessible text takes into account the organizational dynamics that readers are likely to have experienced and provides them with the conceptual tools for reassessing their understanding and considering how to act on their new insights. Renowned scholar Armand Lauffer shows readers how to apply organizational theories to challenges they confront at work, and to uncover other challenges they may not yet be aware of.

Agency Structure and Change

Agency structure and change

Collaborations and Connections

Millicent was in a quandary. Within a week of being asked to consider the executive directorship of All-Families, she received a feeler about another opening, the exec's job at Catholic Children, Family, and Community Services (known as CCFCS or Catholic Social Services). She was intrigued.

Over the years, she'd become aware of the deepening involvement of Catholic Charities USA, the umbrella agency for local Catholic social service agencies, in issues related to social justice and to poverty and its consequences. And she strongly favored those moves. Those were, after all, the issues (along with a desire for adventure) that had drawn her to work in South America.

In trying to sort her options, she found herself comparing the ...

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