• Summary
  • Contents
  • Subject index

Provides readers with an array of lenses for looking at a social agency from the outside in, and from the inside out

This highly accessible text takes into account the organizational dynamics that readers are likely to have experienced and provides them with the conceptual tools for reassessing their understanding and considering how to act on their new insights. Renowned scholar Armand Lauffer shows readers how to apply organizational theories to challenges they confront at work, and to uncover other challenges they may not yet be aware of.

Where Your Agency Came from and Where it's Going
Where your agency came from and where it's going
Learning about Your Social Agency

We begin this chapter with some definitions, and then move on to review the historical contexts—from colonial times to the present—within which social agencies developed. Next, we identify many of the internal and external challenges agencies face in conducting their operations and sustaining themselves. In tandem with Chapter 2, which focuses on the application of organizational theories, Chapter 1 provides a foundation for Understanding Your Social Agency.

Social Agencies—What They are and What They Do

Social agencies are formal organizations whose primary business is the provision of social services that contribute to social well-being of clients.1Direct services are intended to provide assistance to and empower clients ...

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