• Summary
  • Contents
  • Subject index

Provides students with insights into key contemporary debates and events to demonstrate the relevance of sociology and its practical application to modern nursing. This textbook helps student nurses make the leap from a narrow focus on the physical problems of their patients to a broader understanding of the whole person and the contexts of care which will help them succeed as compassionate nurses. Written directly for nurses, it focuses on the individuals and families in their care, the organisations they work in, and the factors which affect their practice. Key features include: * Case studies and scenarios to help students relate sociology to real life examples * Reflection points to help students critically engage with the discussion * Learning outcomes and chapter summaries for revision * Definitions of key terms in each chapter

When things go wrong
When things go wrong
Daniel Kelly
The issue

In this chapter we will explore why the standard of care that people might expect from health or care services is not always provided. You will be invited to think about clinical situations – such as the one described below – and consider whether sociological insights, especially those from the work of Erving Goffman and Dianne Vaughan, might be helpful in explaining why things can go so badly wrong. We will also discuss recent research carried out by myself and colleagues and encourage you to think about your own role in shaping the culture of your workplaces, and when and how you might consider speaking out.

Consider this extract from the ...

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