• Summary
  • Contents
  • Subject index

This book is an introduction and guide to the dramatic changes that have occurred in the provision of public services over the last two decades. The authors combine theoretical perspectives with a global range of case studies from Europe, North America, and other areas to explain why, how, and with what success liberal democracies have reformed the service role of the state.

Tools of Management and Leadership
Tools of management and leadership
With Inger-MargreteSvendsen

This chapter discusses the potential and scope for, as well as the limits to, introducing techniques and practices from private sector management to public leadership.1 The limits of private leadership tools are linked primarily to the greater difficulties involved in identifying the overall goals of public organisations, the need to maintain legal obligations and procedures, and the somewhat greater concern for protection of employee rights and privileges. Public sector management and leadership takes place in a different framework than private sector management: In particular, there are three major differences that render public management more challenging:

  • the objectives and goals of the organisation;
  • the role of rules and regulations;
  • the special effects of having politicians as ...
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