• Summary
  • Contents
  • Subject index

This book is an introduction and guide to the dramatic changes that have occurred in the provision of public services over the last two decades. The authors combine theoretical perspectives with a global range of case studies from Europe, North America, and other areas to explain why, how, and with what success liberal democracies have reformed the service role of the state.

Organisational Design and Institutional Governance
Organisational design and institutional governance

The central themes in this book are strategies for reducing the scope of the state and for making public management more effective. While Chapters 5 and 6 addressed changes at the macro-level and the broad impact of technology on public service delivery, this and the following chapter turn to changes at the meso- and micro-levels inside the public organisation. In particular, this chapter explores different ways of organising public service delivery; and Chapter 8 addresses management and leadership inside public sector organisations. Overall, this chapter is not intended to provide a complete and detailed account of all public service organisations in Europe, but to present the major patterns and examples that are particularly pertinent to understanding ...

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