• Summary
  • Contents
  • Subject index

This book is an introduction and guide to the dramatic changes that have occurred in the provision of public services over the last two decades. The authors combine theoretical perspectives with a global range of case studies from Europe, North America, and other areas to explain why, how, and with what success liberal democracies have reformed the service role of the state.

Modernising Government – eGovernment
Modernising government – eGovernment

This chapter turns to one of the key aspects of globalisation introduced in the Introduction, namely the role of technological change and particularly the digitalisation process in the Information and Communications Technology (ICT) industry and the consequence for both private and public sector. The digital revolution has led to new options for designing public sector and service delivery and eGovernment has become the label for the set of development and possibilities linked to these processes. For most governments, eGovernment has become the cornerstone of modernisation strategy, even if the implications are rarely fully set out or even understood. The literature on eGovernment is rather limited and more oriented towards specific examples of digital solutions in the public sector ...

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