• Summary
  • Contents
  • Subject index

This book is an introduction and guide to the dramatic changes that have occurred in the provision of public services over the last two decades. The authors combine theoretical perspectives with a global range of case studies from Europe, North America, and other areas to explain why, how, and with what success liberal democracies have reformed the service role of the state.

Modernising Public Administration: To the New Public Management and beyond
Modernising public administration: To the new public management and beyond

If the first strategy for improving state capacity involves the state trying to do less, the second involves the state trying doing what it does better. Globalisation increased the demand for leaner, more efficient and more adaptable public administration; and at the same time digitalisation and the IT revolution opened up a whole new set of possibilities for modernising and re-engineering public services. As the political and academic critique of the public administration systems associated with the post-war welfare state became ever more intense during the 1970s and 1980s, most Western liberal democracies began to search for ways to improve public service delivery. Criticism of the ...

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