Trust plays a central role in organizational life. It facilitates exchanges among individuals, enhances cooperation and coordination, and contributes to more effective relationships. This volume brings together a cross-disciplinary group of contributors to present some of the latest, most exciting conceptual perspectives in the field and to demonstrate a variety of new methodological approaches to the study of trust. It includes discussions on: the psychological and social antecedents of trust; the effects of social and organizational structures on trust; and the broad effects of trust on organizational functioning.
Chapter 9: Swift Trust and Temporary Groups
January 1, 1991. The Grand Kempinski Hotel, Dallas, Texas. 9:00 a.m. “Crew Call.” About 35 people gather. Some are local. Some flew in overnight from here or there. Some drove in. The 35 encompass almost that many different technical disciplines. Many are meeting each other for the first time. Ten and one-half hours from now they will tape a two hour lecture (given by the author), which will become the centerpiece of an hour-long public television show. They'll tape it again the next day. Then they'll disperse, never again to work together in the same configuration.
This is the “Dallas Organization.” As Peters and others have noted, temporary ...