Trust plays a central role in organizational life. It facilitates exchanges among individuals, enhances cooperation and coordination, and contributes to more effective relationships. This volume brings together a cross-disciplinary group of contributors to present some of the latest, most exciting conceptual perspectives in the field and to demonstrate a variety of new methodological approaches to the study of trust. It includes discussions on: the psychological and social antecedents of trust; the effects of social and organizational structures on trust; and the broad effects of trust on organizational functioning.

Trust and Third-Party Gossip

Trust and Third-Party Gossip

Trust and third-party gossip
Ronald S.Burt, MarcKnez

Trust plays an ambiguous role in contemporary images of organization. Trust is essential to the loose coupling that makes network organizations more adaptive to changing environments. But the dense relations argued to sustain trust also produce the tight-coupling rigidity for which trust and loose coupling are the cure.

Much of the ambiguity about organizing to produce trust is resolved by focusing on the simplest social conditions for trust, then studying how trust changes as the simple conditions aggregate into social structures. The simplest context for trust is an isolated dyad—two people disconnected from others. Their relationship is the cumulative result of their exchanges, or interaction games, with one another. Their games are private—their behavior displayed only ...

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