Summary
Contents
Subject index
Trust plays a central role in organizational life. It facilitates exchanges among individuals, enhances cooperation and coordination, and contributes to more effective relationships. This volume brings together a cross-disciplinary group of contributors to present some of the latest, most exciting conceptual perspectives in the field and to demonstrate a variety of new methodological approaches to the study of trust. It includes discussions on: the psychological and social antecedents of trust; the effects of social and organizational structures on trust; and the broad effects of trust on organizational functioning.
Trust and Technology
Trust and Technology
Trust has been studied from a variety of perspectives over the past several decades. Some studies ask about the antecedents of trust (Christie & Geis, 1970; Deutsch, 1962; Rotter, 1971; Strickland, 1958). Other studies ask about the consequences of maintaining (or failing to maintain) trusting relations (e.g., Bromiley & Cummings, 1992; Cook & Wall, 1980; Rousseau, 1989). Research in such diverse areas as marriage, interpersonal relations, and in organizations report that trust between people, and/or between people and organizations, is a necessary precondition for the establishment of harmonious social relations and the elimination of destructive conflicts (Deutsch, 1962; Gamson, 1968). Value-laden terms such as good, virtuous, and moral are used to describe trusting behavior, and equally value-laden terms such as ...
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