Trust plays a central role in organizational life. It facilitates exchanges among individuals, enhances cooperation and coordination, and contributes to more effective relationships. This volume brings together a cross-disciplinary group of contributors to present some of the latest, most exciting conceptual perspectives in the field and to demonstrate a variety of new methodological approaches to the study of trust. It includes discussions on: the psychological and social antecedents of trust; the effects of social and organizational structures on trust; and the broad effects of trust on organizational functioning.

Trust in Organizational Authorities: The Influence of Motive Attributions on Willingness to Accept Decisions

Trust in Organizational Authorities: The Influence of Motive Attributions on Willingness to Accept Decisions

Trust in organizational authorities: The influence of motive attributions on willingness to accept decisions
Tom R.Tyler, PeterDegoey

The focus of this chapter is on the role of trust in authority relations within hierarchical groups. We will discuss a variety of such groups, including nations governed by legal and political authorities, work organizations, and families. In particular, we will examine whether people's judgments about the trustworthiness of group authorities can facilitate the authorities' ability to gain voluntary acceptance for their decisions.

The ability to secure compliance with decisions, more broadly labeled the ability to be authoritative (Tyler, 1990; Tyler & Lind, 1992), is widely recognized as a central characteristic of the effectiveness of organizational authorities. ...

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