Discover how psychological safety, constructive conflict, and actionable learning create a powerful triple helix to transform teams! In this ground-breaking resource, three experts in the field of education and teamwork each present one of three strands that, when woven together, support teamwork and forge collaborative interactions into a transformative way of working. You’ll learn approaches, processes and tools to overcome common obstacles to team effectiveness such as feelings of futility, anxiety, and poor morale. Drawing on research and practical experience the authors identify strategies and tools that show how to:  • Build psychological safety, where teams work towards resilient interpersonal relationships  • Use constructive conflict as a powerful catalyst for team learning and transformation  • Inquire into problems of practice to transform capabilities and produce actionable learning Acquire ways to develop mindful, thoughtful, and constructive teams where authentic communication drives group awareness and clear processes and goals.

Social Sensitivity

Social Sensitivity

Social networks can manifest a kind of intelligence that augments or complements individual intelligence, the way an ant colony is ‘intelligent’ even though individual ants are not.

—Christakis & Fowler, 2009, p. 26

Psychological safety is essential to high-performing teams and not possible without social sensitivity. Social sensitivity is the ability to accurately perceive and comprehend the behavior, feelings, and motives of others. Humans unconsciously display emotions on their faces and bodies in unique patterns that reveal their inner states. Socially sensitive people are skilled at intuiting how others feel based on nonverbal cues (Barrett, 2018). Correspondingly, they manage their own behaviors and make socially appropriate adjustments where necessary. They respect and understand the behavior, feelings, and intentions of others.

Nonverbal cues communicate more—and ...

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